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Online Ordering (OrderWorks)

OrderWorks is TimeWorks's own commission-free online ordering platform, designed specifically for South African food service and retail businesses that want to accept online orders without paying 25-30% commission to third-party delivery platforms. Orders placed through your branded OrderWorks menu page flow directly into TimeWorks as if they were placed at the counter, printing instantly to the kitchen and deducting stock in real time. You own the customer relationship, the data, and the full order value.

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WHAT SYNCS

Data That Flows Automatically

  • check_circle Online orders received and printed to kitchen without manual intervention
  • check_circle Real-time menu availability synced from TimeWorks to the OrderWorks menu page
  • check_circle Online order totals included in the TimeWorks daily sales and VAT report
  • check_circle Customer details captured at checkout added to the TimeWorks CRM
  • check_circle Stock quantities updated after each online order to prevent overselling
  • check_circle Delivery zone and time estimates managed from the TimeWorks admin panel
PROBLEM SOLVED

Manual Work Eliminated

auto_fix_high What this integration removes

Eliminates the dependency on Uber Eats, Mr D, and Bolt Food commissions that can consume 25-30% of every online order value, which makes direct online ordering economically unviable for many South African food businesses.

HOW TO GET STARTED
  1. 1 Activate OrderWorks from the TimeWorks software licence panel
  2. 2 Upload your menu items, photos, and pricing from the existing TimeWorks catalogue
  3. 3 Set your delivery radius, minimum order value, and available hours
  4. 4 Share your branded order link with customers via WhatsApp, Instagram, and Google My Business
WHY INTEGRATE

Key Advantages

money_off
Zero Commission

Unlike third-party delivery platforms that charge 25-30% per order, OrderWorks has no per-order commission. You keep the full sale value, which dramatically improves margins on delivery orders.

people
You Own the Customer Data

Customer contact details, order history, and preferences are stored in your TimeWorks system, not on a third-party platform. This enables direct WhatsApp marketing, repeat-purchase campaigns, and POPIA-compliant customer retention.

brand_awareness
Branded Customer Experience

Customers order from a page that carries your brand identity, not an Uber Eats or Mr D listing surrounded by competitors, which builds brand loyalty and reinforces the quality positioning you have worked to establish.

FREQUENTLY ASKED QUESTIONS

Common Questions

Does OrderWorks include a payment gateway for online orders? add
Yes. OrderWorks integrates with PayFast and Ozow to accept card and EFT payments at checkout, both of which are established South African payment gateways. Customers can pay by Visa or Mastercard, instant EFT, or via their SnapScan or Zapper app. Cash-on-delivery is also supported for businesses that prefer to collect payment at the door. All online payments settle to your South African bank account through the payment gateway, with TimeWorks recording the full transaction value inclusive of VAT in the daily sales report.
How do I market OrderWorks to my customers to drive adoption away from Uber Eats? add
The most effective approach used by South African food businesses is to offer a small first-order incentive on OrderWorks, such as a free delivery or a discount on the first direct order. Print the OrderWorks URL and QR code on your packaging, receipts, and in-store signage. Share the link in your existing WhatsApp customer groups, which are widely used for restaurant promotions in South Africa. Over time, regular customers prefer the direct channel because checkout is faster and they deal directly with you if there is a problem rather than through a platform's dispute process.
What is the difference between OrderWorks and simply using Uber Eats? add
The key differences are commission, data ownership, and control. Uber Eats charges 25-30% per order and owns the customer relationship, meaning you cannot market directly to customers who order through the platform without Uber's permission. OrderWorks charges no per-order commission, you own all customer data under POPIA compliance, and you control the menu presentation, pricing, and promotions without needing platform approval. The trade-off is that OrderWorks requires active marketing effort to build a direct customer base, whereas Uber Eats provides traffic from day one. Many successful South African restaurants use both, treating Uber Eats as customer acquisition and OrderWorks as the retention channel.
GET CONNECTED

Ready to Integrate Online Ordering (OrderWorks)?

Book a free demo and our team will walk you through the Online Ordering (OrderWorks) integration live, answer your technical questions, and provide a no-obligation quote tailored to your business size and location.

Book a Free Demo Call 0861 736 767