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delivery_dining INTEGRATION / DELIVERY

Uber Eats and Mr D Food

TimeWorks pulls Uber Eats and Mr D Food orders directly into your kitchen printer, eliminating the need for a separate delivery tablet that staff have to monitor and manually re-enter into the POS. Orders appear on the kitchen display or print automatically, stock is deducted immediately, and the completed sale is recorded in your daily report alongside in-store transactions. The integration covers both Uber Eats and Mr D Food, the two dominant food delivery platforms in South Africa.

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WHAT SYNCS

Data That Flows Automatically

  • check_circle Incoming delivery orders received and printed to kitchen without a separate tablet
  • check_circle Menu items and prices synced from TimeWorks to Uber Eats and Mr D menus
  • check_circle Stock availability updated on delivery platforms when items run out
  • check_circle Completed delivery sales recorded in the POS daily sales report
  • check_circle Order status updates sent back to the delivery platform from the POS
  • check_circle Modifiers and special instructions passed through to the kitchen ticket
PROBLEM SOLVED

Manual Work Eliminated

auto_fix_high What this integration removes

Eliminates the separate delivery tablet workflow where a staff member monitors incoming orders on a tablet and then manually punches the same order into the POS, which causes delays, errors, and double counting of stock.

HOW TO GET STARTED
  1. 1 Apply for API access through your Uber Eats and Mr D Food restaurant dashboard
  2. 2 Enter the integration credentials in the TimeWorks delivery settings panel
  3. 3 Map your POS menu items to the corresponding items on each delivery platform
  4. 4 Test with a live order from each platform and confirm kitchen printing is correct
WHY INTEGRATE

Key Advantages

restaurant
One Screen for All Orders

In-store, phone, Uber Eats, and Mr D orders all appear in the same TimeWorks order queue, so kitchen staff focus on cooking rather than monitoring multiple screens and tablets.

inventory
Accurate 86-List Management

When a menu item is sold out, TimeWorks automatically marks it as unavailable on Uber Eats and Mr D in real time, preventing the frustrating experience of customer orders coming in for items you cannot fulfill.

insights
Unified Revenue Reporting

Delivery revenue from Uber Eats and Mr D consolidates with your dine-in and takeaway totals in one report, giving you a true picture of daily turnover without manually combining figures from three separate systems.

FREQUENTLY ASKED QUESTIONS

Common Questions

Does the Uber Eats integration work with Mr D Food as well? add
Yes, the TimeWorks delivery integration supports both Uber Eats and Mr D Food (formerly Mr Delivery) on the same setup. Both platforms operate in South Africa and require separate API credentials, but they are managed from a single integration panel within TimeWorks. Menu syncing, order acceptance, and stock management work the same way for both platforms, and all orders regardless of origin appear together in the TimeWorks order queue and daily sales report.
What happens if a delivery order comes in during load shedding? add
TimeWorks requires an active internet connection to receive delivery orders from Uber Eats and Mr D, as does the delivery platform itself. During load shedding, most restaurants using delivery integrations operate on generator or UPS power with a dedicated WiFi router or LTE connection. If you lose connectivity, the delivery platform will show your restaurant as temporarily closed and redirect customers to other restaurants. Once connectivity is restored, you can re-activate your storefront on the delivery platform and TimeWorks will resume receiving orders automatically.
How are delivery commissions handled in the sales reports? add
TimeWorks records the full order value as a sale in your daily report. The delivery platform commission, which typically ranges from 25% to 30% for Uber Eats and Mr D in South Africa, is charged separately by the platform and appears as a deduction on your monthly payout statement. Your accountant can create a matching expense entry in Sage or Xero using the commission invoices from the delivery platforms. We recommend asking your bookkeeper to set up a dedicated commission expense account to track platform costs accurately for your SARS income tax return.
GET CONNECTED

Ready to Integrate Uber Eats and Mr D Food?

Book a free demo and our team will walk you through the Uber Eats and Mr D Food integration live, answer your technical questions, and provide a no-obligation quote tailored to your business size and location.

Book a Free Demo Call 0861 736 767