Support &
Resources.
We're here when you need us, whether it's a quick question, a technical fault, or a full remote session. Real support, real people, real fast.
Contact & Support Channels
Log a Ticket
For existing customers with a technical issue or service request. Track your ticket status and communicate with our support team directly. Average response time: under 4 hours during business hours.
Call Us
Speak directly to a support technician for immediate assistance. For critical system outages, our after-hours line is always answered.
Email Us
For non-urgent queries, billing questions, or feature requests. We respond to all emails within one business day. For faster turnaround, log a support ticket instead.
System outages, payment failures, and data integrity issues are handled around the clock without exception.
For after-hours emergencies, log a Priority 1 ticket or call the main support line. Our on-call technician will respond within 30 minutes.
Knowledge Base
Browse guides, setup walkthroughs, and troubleshooting articles by product area.
Software Help
Troubleshoot common printing issues, configure user permissions, set up end-of-day reports, and manage your SQL database. Covers all Timeworks POS software features.
Explore arrow_forward devicesHardware Guides
Set up new terminals, connect thermal printers, configure barcode scanners, and wire your network. Step-by-step installation guides for all supported hardware.
Explore arrow_forward receipt_longRental Support
Understand your rental agreement, request a hardware swap-out, upgrade your terminal, or find out what happens at end of term.
Explore arrow_forward shopping_bagOnline Ordering
Get the OrderWorks app live, sync your menu, manage incoming online orders, and fix common integration issues between your online store and POS.
Explore arrow_forward kitchenKitchen Display
Configure your KDS screen layout, set up bump bars, create routing rules for different sections, and resolve display hardware faults.
Explore arrow_forward quizFAQ
Quick answers to the most common questions: pricing, software updates, adding terminals, switching from another POS, and what happens when your internet drops.
Browse FAQ arrow_forwardMore Ways We Support You
Need Remote Support?
TimeWorks offers fast, secure remote desktop sessions. No travel, no waiting. Our technicians can diagnose and resolve most issues directly on your machine within minutes of connecting.
- Same-day remote sessions available during office hours
- Secure, encrypted screen-share connections
- No software installation required on your end
- Suitable for software configuration, data queries, and diagnostics
Get Your Staff Trained
TimeWorks runs structured training programmes built around your business type and team size, for new staff joining the floor or a whole site going live.
- On-site training at your premises (Cape Town & surrounds)
- Remote training sessions via video call
- Cashier, supervisor and manager-level programmes
- Refresher sessions available for existing customers
Still Need Help?
If your issue hasn't been resolved through a ticket or knowledge guide, escalate directly. We don't hide behind queues.
Speak to a Senior Technician
If a standard support ticket hasn't resolved your issue within your expected timeframe, ask to be escalated. Our senior support engineers handle complex SQL, network, and integration issues directly.
Our Office
Walk-in support available during office hours.
13A Geelhout Crescent
Plattekloof, Cape Town, 7500
On-Site Service
Hardware faults or complex installations may require a site visit.
Request On-Site Visit →